If you don't find the answer to your question(s) under any of the
Help categories listed below, please email us. We would be glad to assist you with any questions that you might have.
I am trying to register for an account, but when I do, I receive an error message that says "Username Exists" and I cannot go any further. How do I complete the registration process?
This error message means that another user has already registered using the username you are trying to create. We suggest creating a more unique username. For example, if John Doe wants to register as a new user, do not enter in a username of John or jdoe; use something that is more unique like jdoe385.
I am trying to register for an account, but when I do, I receive an error message that says "Email Exists" and I cannot go any further. How do I complete the registration process?
This error message means that another user has already registered using this same email address. If this was you, please use the "Password Reset" function on the login page and your login credentials will be reset and emailed to you. Note: If you have registered on MaxKnowledge or any of the other partner sites, you do not need to register again. Please use the same login credentials.
My password was reset, and now I want to update it to personalize it. How do I do that?
Once logged in, click on your profile in the upper right corner, and then click on "Account Settings." Enter the new password you would like to create under "Password" and then again under "Confirm Password," and then click on "Update" to save. The next time you login, use the new password that you selected.
I am trying to reset my password but when I tried to retrieve it, the system said "No such email address exists." What should I do?
If you receive this message, it means that the system is unable to reset your password because the email address you entered is not in our system. Check that you have entered your email address correctly (i.e. there are no typographical errors). If you still receive this error message, this email address has not been used to register a profile in our system.
Can I send in a check to purchase a subscription key?
The purchase of a subscription is available only through a credit card transaction.
I purchased a subscription key. How do I access it?
Your purchased key will appear in your Key Panel. (The email address you used in the purchase transaction must match the email address in your profile.) You can access your Key Panel once logged in by clicking on your profile, and then using the dropdown to select "Key Panel." You can use your Key Panel to view all records pertaining to your subscription including your users' activities and course certificates.
How do I share my subscription key with my team?
Simply share the subscription key that you see in your Key Panel with your team members, and they will enter it when prompted to "Enter Key" to access a course. Each user must create their own profile and login to the site to use the key.
Can I replace a user who has left our company with another user?
If the user has not yet enrolled in any course, you are good to go. Simply share your subscription key with the new user. If the user has already enrolled in a course, you will need to increase the user limit on your subscription key. You can make this purchase via your Key Panel.
How do I increase the user limit on my subscription key?
To increase the user limit on your subscription key, go to your Key Panel and simply click on "Raise User Limit," enter the number of users you wish to add to the key and click "Submit." The total charge displayed on the screen will depend on whether your subscription was purchased using the monthly billing option (in which case you will see the charge that will be additionally applied each month) or the annual option (in which case you will see the charge that will be additionally applied for the year).
How can I cancel my subscription?
You'll see a "Cancel Subscription" button in your Key Panel one month prior to your annual renewal date. Since our subscription requires an annual commitment, this applies to both our monthly and annual payment options.
How do I enroll in an online course?
Simply enter your Enrollment Key and click Enroll. You must login to access the course.
Can I enroll in a course at any time?
Yes. You can enroll in our online courses at any time. Our online courses are offered in a format that allows continuous enrollment.
Do I have to commit to a certain schedule?
You can study the course at your own schedule during your enrollment access period. Our online courses are offered in an asynchronous format. You need to allocate about 4 hours for completion of each online course.
How long can I take to complete a course?
Once you enroll in an online course, we recommend that you complete the course over a period of 4 weeks.
How fast can I finish a course?
Each course takes about 4 hours to complete and you can complete the course at your own pace. However, we recommend that you give yourself at least 4 days to allow time for peer-to-peer interactions, learning and sharing.
Can I print the course materials?
Yes. You may print the course materials for your own use only. You cannot copy or distribute the materials to anyone. Our copyright and other notices are described in our Terms of Service.
Do I need to download plug-ins to take an online course?
No. All you need is a web browser with the standard plug-ins and an Internet connection. We have designed our courses to make them accessible to anyone, anywhere, at anytime, even with the slowest Internet connections.
Do I get CEUs for completion of an online course?
Yes. We award a Certificate of Completion with 4 hours of Continuing Education for successful completion of each online course.
I failed my final quiz. What should I do, as I want to complete the course?
You can retake the assessment if you don't pass it the first time. You have the ability to reset the final quiz by clicking on the "Reset" button on the final quiz page. Please study the entire course content before taking the assessment again.
Do you award certificates and CEUs?
We award a Certificate of Completion with 4 hours of Continuing Education for completion of each online course. Please note that we do not award CEUs for completion of lessons or tutorials.
How do I get my certificate/CEUs when I complete an online course?
Upon successful completion of the course requirements, the certificate of completion will be available
for download at the end of the course. You can also access your certificates under your name. Note:
Your name appears in the top navigation area after you login.
How long does it take to receive my certificate?
We will award you a Certificate of Completion with 4 hours of Continuing Education Credit upon successful completion of all course requirements. The certificate will be immediately available for download at the end of the course.
Can I access my certificates/CEUs at any time?
Yes. Login to the site and click on 'Certificates' under 'My Site'. Note: 'My Site' appears in the top navigation area after you login.
Are your CEUs accepted by other organizations?
Our CEUs are granted based on generally accepted standards. However, any organization has the right to accept or reject our CEUs, just like credit hours provided by one college may or may not be accepted by another college.
Where can I find the certificate of completion for the course(s) I have completed?
In order to receive your certificate of completion, you must pass all quizzes successfully and complete the course survey. You should ensure that the minimum requirements of the course have been met. Your certificate of completion will then be immediately available in the course to view / print / download. You can also view your certificate(s) of completion by clicking on "My Site" and then "My Certificates."
How do I know which courses count towards each CHEP credential?
Once logged in, please click on "My Site" and then "CHEP Status." This will show you what courses need to be completed for each credential and you can also view your progress towards each credential.
How can I be sure that I have completed all the requirements to receive my CHEP credential?
Once logged in, please click on "My Site" and then "CHEP Status" to view your progress towards each credential.
I completed 12 courses but was not awarded my CHEP credential. Why not?
In order to receive your CHEP credential, you must complete 12 courses in a specified training area. You can view which courses count towards which CHEP credential once logged in, by clicking on "My Site" and then "CHEP Status."
I just completed 12 courses to obtain my CHEP credential. How do I access it?
Please allow 24-48 hours for your CHEP credential to be processed from the time that you completed your 12th course. At that time, you will receive an email containing your certificate code so that you can view / print / download your CHEP credential from www.cheponline.org. You can also check your CHEP Status once logged by clicking on "My Site" and then "CHEP Status."
How do I obtain the access code to obtain my CHEP credential?
If your CHEP credential was awarded, you should have received an email with your certificate code within 24-48 hours of completion of your 12th course. You can also obtain your certificate code once logged by clicking on "My Site" and then "CHEP Status." The certificate code can then be used to view / print / download your CHEP credential from www.cheponline.org.
How do I maintain my CHEP credential?
You must complete 8 hours of continuing education (any 2 courses) from an approved training provider.
I just completed 2 courses to maintain my CHEP credential. How do I know this information has been received and my CHEP Status has actually been maintained?
All records are stored electronically and processed automatically upon completion of your course(s). You can view your CHEP Status once logged in by clicking on your profile, and then "CHEP Status."
I completed the 8 hours of continuing education to maintain my CHEP credential but the date on my credential doesn't show a current date. Why not?
For as long as you complete your annual continuing education requirements on a timely basis, your credential will remain active as of the original date of award. The CHEP credential is not renewed, it is maintained via continuing education.
How do we add the CHEP seals to our institution's website?
You can display the appropriate Recognition Seals on your institution's website(s) to let your students and prospective students know about your commitment to teaching and service excellence. Please visit https://www.cheponline.org/seals to learn more about placing the appropriate seal(s) on your institution's website.
I have completed online courses in the past. How do I know if they are approved and count towards obtaining my CHEP credential?
MaxKnowledge is pleased to feature content from Harvard ManageMentor® in its management courses. This content is provided by Harvard Business Publishing, a non-for-profit organization whose mission is to improve the practice of management and its impact in a changing world. Learn more about Harvard ManageMentor® and Harvard Business Publishing below.
About Harvard ManageMentor® 10
Presented within a media-rich, interactive design, Harvard ManageMentor® 10 features more than 40 modules with practical advice, downloadable tools, and time-saving tips on key management topics to help managers build skills quickly for an immediate impact on performance. More than two million managers around the world rely on Harvard ManageMentor® and its high-quality management content drawn from foremost practitioners, renowned experts, and business leaders.
About Harvard Business Publishing
Headquartered in Watertown, Massachusetts, Harvard Business Publishing is the leading provider of teaching materials for management education. HBP's offerings include:
More than 8,000 case studies, exercises, and industry notes. HBP also distributes case studies from other leading institutions, including Babson College, Darden School of Business, IESE, IMD, Ivey School of Business, Kellogg School of Management, Stanford Graduate School of Business, and University of Hong Kong.
Harvard Business Publishing Brief Cases. Written by a business professor or industry expert, these cases are rigorous and compact explorations of business dilemmas. 5-7 pages long plus some exhibits, each Brief Case is accompanied by a Teaching Note.
Articles from Harvard Business Review and other top management journals, including Business Horizons, California Management Review, Design Management Institute, and Sloan Management Review.
Harvard Business Press books and chapters from leading authors, accompanied in many cases by syllabi and case listings to help instructors integrate books into courses.
eLearning programs including online simulations and courses.