Help Center

If you don't find the answer to your question(s) under any of the Help categories listed below, please email us. We would be glad to assist you with any questions that you might have.

Registration

This error message means that another user has already registered using the username you are trying to create. We suggest creating a more unique username. For example, if John Doe wants to register as a new user, do not enter in a username of John or jdoe; use something that is more unique like jdoe385.
This error message means that another user has already registered using this same email address. If this was you, please use the "Password Reset" function on the login page and your login credentials will be reset and emailed to you. Note: If you have registered on MaxKnowledge or any of the other partner sites, you do not need to register again. Please use the same login credentials.

Password Issues

Once logged in, click on your profile in the upper right corner, and then click on "Account Settings." Enter the new password you would like to create under "Password" and then again under "Confirm Password," and then click on "Update" to save. The next time you login, use the new password that you selected.
If you receive this message, it means that the system is unable to reset your password because the email address you entered is not in our system. Check that you have entered your email address correctly (i.e. there are no typographical errors). If you still receive this error message, this email address has not been used to register a profile in our system.

Subscription Keys

The purchase of a subscription is available only through a credit card transaction.
Your purchased key will appear in your Key Panel. (The email address you used in the purchase transaction must match the email address in your profile.) You can access your Key Panel once logged in by clicking on your profile, and then using the dropdown to select "Key Panel." You can use your Key Panel to view all records pertaining to your subscription including your users' activities and course certificates.
Simply share the subscription key that you see in your Key Panel with your team members, and they will enter it when prompted to "Enter Key" to access a course. Each user must create their own profile and login to the site to use the key.
If the user has not yet enrolled in any course, you are good to go. Simply share your subscription key with the new user. If the user has already enrolled in a course, you will need to increase the user limit on your subscription key. You can make this purchase via your Key Panel.
To increase the user limit on your subscription key, go to your Key Panel and simply click on "Raise User Limit," enter the number of users you wish to add to the key and click "Submit." The total charge displayed on the screen will depend on whether your subscription was purchased using the monthly billing option (in which case you will see the charge that will be additionally applied each month) or the annual option (in which case you will see the charge that will be additionally applied for the year).
You'll see a "Cancel Subscription" button in your Key Panel one month prior to your annual renewal date. Since our subscription requires an annual commitment, this applies to both our monthly and annual payment options.

Training Courses

Simply enter your Enrollment Key and click Enroll. You must login to access the course.
Yes. You can enroll in our online courses at any time. Our online courses are offered in a format that allows continuous enrollment.
You can study the course at your own schedule during your enrollment access period. Our online courses are offered in an asynchronous format. You need to allocate about 4 hours for completion of each online course.
Once you enroll in an online course, we recommend that you complete the course over a period of 4 weeks.
Each course takes about 4 hours to complete and you can complete the course at your own pace. However, we recommend that you give yourself at least 4 days to allow time for peer-to-peer interactions, learning and sharing.
Yes. You may print the course materials for your own use only. You cannot copy or distribute the materials to anyone. Our copyright and other notices are described in our Terms of Service.
No. All you need is a web browser with the standard plug-ins and an Internet connection. We have designed our courses to make them accessible to anyone, anywhere, at anytime, even with the slowest Internet connections.
Yes. We award a Certificate of Completion with 4 hours of Continuing Education for successful completion of each online course.
You can retake the assessment if you don't pass it the first time. You have the ability to reset the final quiz by clicking on the "Reset" button on the final quiz page. Please study the entire course content before taking the assessment again.

Certificates

We award a Certificate of Completion with 4 hours of Continuing Education for completion of each online course. Please note that we do not award CEUs for completion of lessons or tutorials.
Upon successful completion of the course requirements, the certificate of completion will be available for download at the end of the course. You can also access your certificates under your name. Note: Your name appears in the top navigation area after you login.
We will award you a Certificate of Completion with 4 hours of Continuing Education Credit upon successful completion of all course requirements. The certificate will be immediately available for download at the end of the course.
Yes. Login to the site and click on 'Certificates' under 'My Site'. Note: 'My Site' appears in the top navigation area after you login.
Our CEUs are granted based on generally accepted standards. However, any organization has the right to accept or reject our CEUs, just like credit hours provided by one college may or may not be accepted by another college.
In order to receive your certificate of completion, you must pass all quizzes successfully and complete the course survey. You should ensure that the minimum requirements of the course have been met. Your certificate of completion will then be immediately available in the course to view / print / download. You can also view your certificate(s) of completion by clicking on "My Site" and then "My Certificates."

CHEP Credential

Once logged in, please click on "My Site" and then "CHEP Status." This will show you what courses need to be completed for each credential and you can also view your progress towards each credential.
Once logged in, please click on "My Site" and then "CHEP Status" to view your progress towards each credential.
In order to receive your CHEP credential, you must complete 12 courses in a specified training area. You can view which courses count towards which CHEP credential once logged in, by clicking on "My Site" and then "CHEP Status."
Please allow 24-48 hours for your CHEP credential to be processed from the time that you completed your 12th course. At that time, you will receive an email containing your certificate code so that you can view / print / download your CHEP credential from www.cheponline.org. You can also check your CHEP Status once logged by clicking on "My Site" and then "CHEP Status."
If your CHEP credential was awarded, you should have received an email with your certificate code within 24-48 hours of completion of your 12th course. You can also obtain your certificate code once logged by clicking on "My Site" and then "CHEP Status." The certificate code can then be used to view / print / download your CHEP credential from www.cheponline.org.
You must complete 8 hours of continuing education (any 2 courses) from an approved training provider.
All records are stored electronically and processed automatically upon completion of your course(s). You can view your CHEP Status once logged in by clicking on your profile, and then "CHEP Status."
For as long as you complete your annual continuing education requirements on a timely basis, your credential will remain active as of the original date of award. The CHEP credential is not renewed, it is maintained via continuing education.
You can display the appropriate Recognition Seals on your institution's website(s) to let your students and prospective students know about your commitment to teaching and service excellence. Please visit https://www.cheponline.org/seals to learn more about placing the appropriate seal(s) on your institution's website.
A list of approved training providers is available by visiting http://www.cheponline.org/training-providers. Any courses you have completed via an approved training provider will count towards your CHEP credential.