Course Testimonials
"It was a good refresher for me. Thanks!"
"This is a very useful course, I can use this daily"
"Excellent content that is readily applicable to the real world / work situations encountered daily. "
"I enjoyed having the opportunity to learn from real-world experiences and situations of other managers. As a new manager, I appreciated hearing different scenarios within various workplaces, and how that effective manager went about resolving issues or providing feedback for the good of the team."
"I really enjoyed the videos and speaker's perspectives."
"Taking this course helped me to understand the importance of advance planning when giving and receiving feedback. Learning the tips on how to stay open during a feedback session will help me move forward by learning, growing and changing in a positive direction. Thank you for chunking the information into small, manageable sections and for using real stories from global business leaders!"
"This course offered a deeply practical and research-grounded exploration of what it means to give and receive feedback well. The four lessons built beautifully on one another — from understanding why feedback matters, to learning how to ask for it well, to mastering the delivery of effective feedback, and finally to fostering a feedback-rich team culture.
I especially appreciated the research insights woven throughout — from the 56% advantage of asking for advice over feedback, to Frances Frei's 5:1 ratio of positive reinforcement to constructive advice, to the sobering reminder that 69% of managers are uncomfortable delivering any feedback at all. The course's reframe of feedback as a mutual investment in growth rather than a burden to bear was transformative for me, as was the emphasis on future-focused behavior rather than past-oriented critique.
As College Director at an Early College Center, I walked away from this course with a sharper toolkit for the dozens of feedback conversations I have each week — with faculty, staff, students, and parents. I also gained a renewed commitment to asking for feedback on my own leadership using the simple stop, start, continue framework, and to building a team culture where psychological safety makes honest feedback possible in all directions.
Thank you for a thoughtfully designed, well-paced, and genuinely useful course. Paired with the coaching skills course I recently completed, this forms an invaluable leadership foundation."
