This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career Ed Lounge, a learning community of career education professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.
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"Good Course!! This will be a good discussion for our team meetings."
"The information presented was very helpful."
"The course helped me look at 'customer focus' as a whole. It's very important to focus on all of the details."
"The information this course offers is very helpful and beneficial. I especially enjoyed the downloadable worksheets. I will definitely be using some of this context in my classroom."
"I benefited a great deal from this course. I will definitely be taking some of what I learned to the classroom. I especially like the downloadable worksheets this course offers that can be used in calculating goals for customers as well as employees."
Understand the service-profit chain-and in particular the interrelationships among customer satisfaction, customer loyalty, employee capability, and company profitability.
Build and refine a process for delivering extraordinary value to these key customers.
Can Start Anytime
Self-paced (within course enrollment timeframe)
4 Hours of Activities
Study Course Content
Pass ALL Required Quizzes
Certificate of Completion
4 Hours of Continuing Education
Available for download at the end of the course
Adobe Flash Player
Speakers or headphones
This course provides a Certificate of Completion with 4 hours of continuing education credits.
This course provides credit toward the Certified Higher Education Professional (CHEP) credential in the following specialization area(s):
CHEP in Campus Operations
This course provides credit toward the continuing education requirements for CHEPs in all areas of specialization.
MaxKnowledge is pleased to feature content from Harvard ManageMentor® in its management courses. This content is provided by Harvard Business Publishing, a non-for-profit organization whose mission is to improve the practice of management and its impact in a changing world. Learn more about Harvard ManageMentor® and Harvard Business Publishing below.
About Harvard ManageMentor® 10
Presented within a media-rich, interactive design, Harvard ManageMentor® 10 features more than 40 modules with practical advice, downloadable tools, and time-saving tips on key management topics to help managers build skills quickly for an immediate impact on performance. More than two million managers around the world rely on Harvard ManageMentor® and its high-quality management content drawn from foremost practitioners, renowned experts, and business leaders.
About Harvard Business Publishing
Headquartered in Watertown, Massachusetts, Harvard Business Publishing is the leading provider of teaching materials for management education. HBP's offerings include:
More than 8,000 case studies, exercises, and industry notes. HBP also distributes case studies from other leading institutions, including Babson College, Darden School of Business, IESE, IMD, Ivey School of Business, Kellogg School of Management, Stanford Graduate School of Business, and University of Hong Kong.
Harvard Business Publishing Brief Cases. Written by a business professor or industry expert, these cases are rigorous and compact explorations of business dilemmas. 5-7 pages long plus some exhibits, each Brief Case is accompanied by a Teaching Note.
Articles from Harvard Business Review and other top management journals, including Business Horizons, California Management Review, Design Management Institute, and Sloan Management Review.
Harvard Business Press books and chapters from leading authors, accompanied in many cases by syllabi and case listings to help instructors integrate books into courses.
eLearning programs including online simulations and courses.