This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career Ed Lounge, a learning community of career education professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.
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"I feel that this course was very helpful to my new role as a program director. I learned many valuable ideas and new techniques to better deal with any difficult interactions that may arise. I would highly recommend this course to others."
"The course is great. It gives us the ability to reinforce our managerial skills and it will be of great help in the future."
"This course provides a very practical discussion about a topic that is classically hard to pin down. I would recommend that many people in the organization complete this course."
"Great course! I've got some new tools in my box."
"Excellent course! I look forward to implementing the knowledge I've gained into my workplace."
"Another very well done course - applicable, with real information that I can use on-the-job. In particular, the charts throughout (emotions, vocabulary, barriers, etc.) are great reference tools. "
Decide which types of situations are worth investing time and energy to resolve.
Overcome barriers to action.
Identify the interpersonal differences that trigger difficult interactions.
Productively discuss the emotions that difficult interactions can raise.
Design solutions that satisfy your and the other party's most important interests and concerns.
Coach your direct reports to help them learn to resolve difficult interactions.
Can Start Anytime
Self-paced (within course enrollment timeframe)
4 Hours of Activities
Study Course Content
Pass ALL Required Quizzes
Certificate of Completion
4 Hours of Continuing Education
Available for download at the end of the course
Adobe Flash Player
Speakers or headphones
This course provides a Certificate of Completion with 4 hours of continuing education credits.
This course provides credit toward the Certified Higher Education Professional (CHEP) credential in the following specialization area(s):
CHEP in Admissions
CHEP in Campus Operations
CHEP in Career Services
CHEP in Leadership
This course provides credit toward the continuing education requirements for CHEPs in all areas of specialization.
MaxKnowledge is pleased to feature content from Harvard ManageMentor® in its management courses. This content is provided by Harvard Business Publishing, a non-for-profit organization whose mission is to improve the practice of management and its impact in a changing world. Learn more about Harvard ManageMentor® and Harvard Business Publishing below.
About Harvard ManageMentor® 10
Presented within a media-rich, interactive design, Harvard ManageMentor® 10 features more than 40 modules with practical advice, downloadable tools, and time-saving tips on key management topics to help managers build skills quickly for an immediate impact on performance. More than two million managers around the world rely on Harvard ManageMentor® and its high-quality management content drawn from foremost practitioners, renowned experts, and business leaders.
About Harvard Business Publishing
Headquartered in Watertown, Massachusetts, Harvard Business Publishing is the leading provider of teaching materials for management education. HBP's offerings include:
More than 8,000 case studies, exercises, and industry notes. HBP also distributes case studies from other leading institutions, including Babson College, Darden School of Business, IESE, IMD, Ivey School of Business, Kellogg School of Management, Stanford Graduate School of Business, and University of Hong Kong.
Harvard Business Publishing Brief Cases. Written by a business professor or industry expert, these cases are rigorous and compact explorations of business dilemmas. 5-7 pages long plus some exhibits, each Brief Case is accompanied by a Teaching Note.
Articles from Harvard Business Review and other top management journals, including Business Horizons, California Management Review, Design Management Institute, and Sloan Management Review.
Harvard Business Press books and chapters from leading authors, accompanied in many cases by syllabi and case listings to help instructors integrate books into courses.
eLearning programs including online simulations and courses.