Module 1: Learn the Basics
- Describe why admissions agent training is offered in your state.
- Explain expectations of prospective students.
- Recognize and use terms commonly used during the admissions process.
- Create and demonstrate the ability to use a paper or electronic Resource Notebook to manage documents.
- Outline the pros and cons of using paper or electronic Resource Notebooks.
- Identify ways to locate information you need to know about your institution.
- List resources at your institution to locate all policies and procedures that impact on your role in admissions.
- List strategies in place to market your institution's programs.
Module 2: Understand Your State Guidelines
- Explain the rules and regulations that affect admissions agents and recruiters as defined by your state licensing agency.
- Identify each section of the catalog and what is required to be included in an approved catalog.
- Locate each section of the enrollment agreement and demonstrate the ability to accurately complete all sections and explain to applicants.
- Explain the cancellation and refund policies for your institution.
- Demonstrate your ability to discuss rules and guidelines that relate to transferring course credit into your institution and related to the transfer of credits from your institution to another institution.
- Cite Do's and Don'ts and related disciplinary actions and penalties.
- Explain student complaint processes.
Module 3: Get to Know Your Institution
- List the departments and directors at your institution.
- Cite the admissions requirements for programs at your institution.
- List the financial aid and tuition assistance programs at your institution and your role in providing this information.
- Summarize the details of each of the training programs and courses offered at your institution.
- Explain all the student services offered by your institution and how students benefit.
- Outline the employment and job search services available through your institution.
Module 4: Stay Up-To-Date and Compliant
- Identify admissions and other training recommended or required for admissions staff.
- List all accreditation and regulatory agencies that have oversight over your institution.
- Give examples of required and optional meetings and networking opportunities for admissions staff.
- Create a list of publications and online resources of value to admissions staff.
- Discuss examples of limitations imposed on admissions agents in regard to marketing and financial aid.
- List examples of what an admissions agent can and cannot do, and resultant disciplinary actions.
- Recognize areas of non-compliance and consequences of behavior.
