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EL201 - Online Communication: Engaging and Retaining Online Learners

Research shows that supportive working relationships between students and institutional personnel are vital to student retention. For online students, these relationships are especially essential in preventing a sense of isolation and detachment from their academic experience. Because interactions with online students are most likely to occur via phone and email, developing retention-supporting relationships can be challenging. This course teaches online communication strategies that foster connection and engagement with online learners. Participants will develop a deeper understanding of (a) retention and attrition research, (b) online learning, and (c) technology’s unique role in both the relationship-building process and the online student experience.

ML116 - Writing Skills

Skillful writing helps you accomplish your business objectives and extends your influence as a manager. In this course, you will learn to create clearer, more effective written communications. The course includes specific guidelines for preparing memos, letters, emails, and other common business documents.

Tutorials

CO102 - Writing for Results

How long has it been since you took a writing course? For many of us, it has been quite some time. Yet all supervisors and managers must write letters, emails, memos, and reports. This can be an agonizing process. Expressing exactly what you want to say clearly, concisely, and correctly is a difficult task. In this tutorial, we will review writing techniques that will help you perform this task.

Lessons

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