If you don't find the answer to your question(s) under any of the FAQ categories listed below, please email support@maxknowledge.com. We would be glad to help you with any questions that you might have.

Registration & Privacy

Forums

Courses

Tutorials

Webinars

Workshops

Certificates/CEUs

Enrollment Keys

Payments & Refunds

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Registration & Privacy

• Why do I need to register on your site to use your services?

  Just like universities, colleges, schools and traditional training/seminar institutions require students to register to attend classes and other learning events, we need you to register yourself at MaxKnowledge to participate in our online learning community. The information required for registration is very minimal. We ask you to make up a username and password for yourself to be able to login to the site. We need your full name to be able to award you certificates and CEUs for completing our online courses. We also need your email address to allow our faculty and staff to communicate with you as needed. Apart from that, we collect information on job functions, institution types, and states/countries so we could tailor our educational and training services to meet the needs of our users.

• Is there a cost for registration?

  No. Registration is absolutely free and allows you to access our public forums and a large selection of soft skills tutorials - all for free! As a registered user, you will also receive invitations to our free webinars. The purchase of Enrollment Keys is required only for access to our online courses.

• Do you distribute my registration information to third parties?

  Your information will be available to our faculty and staff who may need to communicate with you through email. We only list your name and state/country on the participants list in each course (think of it as a name tag that identifies you when you attend a traditional course, seminar, workshop or conference). This is only to create a sense of learning community among our participants. Your email address and other information in your registration profile are not provided to other participants. Please review our Terms of Service for a full description of our privacy policy.

• Do you make my information available to other participants?

  Your information will be available to our faculty and staff who may need to communicate with you through email. We only list your name and state/country on the participants list in each course (think of it as a name tag that identifies you when you attend a traditional course, seminar, workshop or conference). This is only to create a sense of learning community among our participants. Your email address and other information in your registration profile are not provided to other participants. Please review our Terms of Service for a full description of our privacy policy.

• Do you have a formal privacy policy?

  Yes. Our privacy policy along with our other policies and notices are described in our Terms of Service.

• Are you going to bombard me with emails?

  No. We only send out educational emails to our registered users to announce the availability of online courses, workshops, webinars, or other learning opportunities and services. You have the option of removing yourself from our email list at any time.

• Can I change my profile after registration?

  Yes. You can change your personal profile at any time. Login to the site and click on "Profile" under "My Site". Note: "My Site" appears in the top navigation area after you login.

• I forgot my password, how can I retrieve it?

  You cannot retrieve your old password, but you can have it "reset". Click here and enter the email you registered with. You will receive an email with your new password.

Forums

• How can I participate in the best practices forums?

  Simply login to the site and enter the forums. Our best practices forums are for public use. There is no fee to participate in these forums.

• How can I participate in the tutorial discussion forums?

  Simply login to the site and enter the tutorial. The discussion forums ("Knowledge Sharing") in our tutorials are for public use. There is no fee to participate in these forums.

• How can I participate in the course discussion forums?

  The discussion forums in our online courses are facilitated by our expert faculty and are only available to the participants enrolled in the course.

Courses

• How do I enroll in an online course?

  Simply enter your Enrollment Key and click Enroll. You must login to access the course.

• Can I enroll in a course at any time?

  Yes. You can enroll in our online courses at any time. Our online courses are offered in a format that allows continuous enrollment. However, we limit weekly enrollments to 25 learners to assure quality support from course facilitators and meaningful interactions between course participants.

• Do I have to commit to a certain schedule?

  You can study the course at your own schedule during your 4-week enrollment access period. Our online courses are offered in an asynchronous format. You need to allocate about 4 hours for completion of each online course.

• How long can I take to complete a course?

  Once you enroll in an online course, you will be given 4 weeks to complete the course.

• How fast can I finish a course?

  Each course takes about 4 hours to complete and you can complete the course at your own pace. However, we recommend that you give yourself at least 4 days to complete the course. This allows some time for interactions with the course facilitator and other participants. These interactions occur in an asynchronous format in the course discussion forums and represent an integral part of our online courses.

• What do I need to do to complete an online course?

  You will need to study the content (including interactive assessments), participate in discussions and pass the final quiz. You should plan to spend at least one hour per week in participating in the various course activities during your 4-week enrollment period.

• Can I print the course materials?

  Yes. You may print the course materials for your own use only. You cannot copy or distribute the materials to anyone. Our copyright and other notices are described in our Terms of Service.

• Can I see a list of my current courses?

  Yes. Click on "Enrollments" under "My Site". Note: "My Site" appears in the top navigation area after you login.

• Do I need to download plug-ins to take an online course?

  No. All you need is a web browser with the standard plug-ins and an Internet connection. We have designed our courses to make them accessible to anyone, anywhere, at anytime, even with the slowest Internet connections.

• Do I get CEUs for completion of an online course?

  Yes. In partnership with the Career College Association, we award a Certificate of Completion with 4 hours of Continuing Education for successful completion of each online course.

Tutorials

• How can I access the free tutorials?

  Simply login to the site and click on the tutorial you wish to take.

• How long does it take to complete a tutorial?

  Our tutorials cut to the chase. You should be able to complete a tutorial in less than an hour.

• Can I interact with other users in a tutorial?

  Yes. All of our tutorials include a discussion forum ("Knowledge Sharing") to enable you to discuss the topic with the other users.

• Do I get CEUs for completing a tutorial?

  No. Our tutorials are offered as informal learning opportunities. We do not award certificates or CEUs for completion of our tutorials. If you need a record of completion of a tutorial, you can print your quiz result page ("Knowledge Testing") in that tutorial.

Webinars

• What is a webinar?

  MaxKnowledge webinars are one-hour seminars delivered as live webcasts. These synchronous online seminars are presented by experienced career college professionals, expert consultants, leading authorities and successful suppliers in the career college sector of higher education.

• How do you deliver your webinars?

  You will see a slide show presentation on your computer screen while you listen to the presenter on your phone. You will also have the opportunity to ask questions and participate in discussions.

• What are the benefits of webinars?

  You will get the opportunity to participate in an informative presentation made by an industry expert right from the comfort of your home or office. Webinars cover current topics of interests to the career education community in the most timely and efficient manner.

• How do I enroll in your free/sponsored webinars?

  Our free/sponsored webinars are announced to our registered users via email. The announcements include all the relevant details including date/time and sign-up procedure.

• How do I schedule a custom webinar?

  Please email sales@maxknowledge.com or call us at (888) 626-2407 to discuss your needs and arrange for the delivery of a custom webinar for your target group.

• Do I get CEUs for participating in a webinar?

  No. Our webinars cover important topics but are not designed to serve as formal continuing education or training programs. As such, we do not offer certificates or CEUs for participation in our webinars.

Workshops

• What is unique about your workshops?

  Our workshops are offered in a blended format, combining live onsite training with facilitated online training. We also combine live webinar presentations with online training. Our workshops are designed to maximize the transfer of training to the workplace.

• What is the format of a typical workshop?

  The topic, length and format of our workshops are totally customizable to meet your particular performance improvement needs. One of our most effective delivery methods is when we sandwich an onsite training session between online training modules ("sandwich workshops").

• Do you offer public workshops?

  No. We offer custom workshops specifically developed to meet the needs of a target group.

• How do I schedule a workshop?

  Please email sales@maxknowledge.com or call us at (888) 626-2407 to discuss your needs and arrange for the delivery of a workshop at your campus.

• Do I get CEUs for participating in a workshop?

  Yes. We award a Certificate of Achievement and the CEUs awarded are based on the number of training hours completed.

Certificates/CEUs

• Do you award certificates and CEUs?

  In partnership with the Career College Association, we award a Certificate of Completion with 4 hours of Continuing Education for completion of each online course. For each specific subject area, we also award a Certificate of Knowledge upon successful completion of a specified number of courses. For our workshops, we award a Certificate of Achievement and CEUs based on the number of training hours completed. We do no award certificates/CEUs for our tutorials or webinars, which are considered to be informal learning opportunities.

• How do I get my certificate/CEUs when I complete an online course?

  Upon successful completion of the course requirements, you will receive an email from us with a link to your certificate. You can also access your certificates under "My Site". Note: "My Site" appears in the top navigation area after you login.

• How long does it take to receive my certificate?

  We will award you a Certificate of Completion with 4 hours of Continuing Education Credit upon successful completion of all course requirements. It may take up to 48 hours to evaluate your activities and award your certificate. The certificate will be sent to you via email.

• Can I access my certificates/CEUs at any time?

  Yes. Login to the site and click on "Certificates" under "My Site". Note: "My Site" appears in the top navigation area after you login.

• Are your CEUs accepted by other organizations?

  Our CEUs are granted based on generally accepted standards. However, any organization has the right to accept or reject CCA/MaxKnowledge CEUs, just like credit hours provided by one college may or may not be accepted by another college.

Enrollment Keys

• What is an Enrollment Key?

  Enrollment Keys are computer-generated codes that can be used to access our online courses.

• How long is an Enrollment Key valid for?

  Enrollment Keys are valid for one year from the date of purchase. Once a key is used to access a course, the user will have four weeks to complete that course.

• Can an Enrollment Key be used to access any online course?

  Yes. Enrollment Keys are not tied to specific courses. But each key is valid only for one course enrollment. Once a key is used to access a course, the key becomes invalid for use in other courses.

• Can the same Enrollment Key be used in more than one course?

  No. Each key is good for one course enrollment. Once a key is used to access a course, the key becomes invalid for use in other courses.

• Can the same Enrollment Key be used by more than one person?

  No. Each key is valid for one course enrollment, allowing one user to enroll in one course. Once a key is used by a user, the key becomes invalid for use by other users.

• How do I buy Enrollment Keys?

  Enrollment Keys can be purchased on our secure Enrollment Key Purchase Form. Your keys will be emailed to you upon successful completion of your purchase transaction. You will also receive access to a web-based "Key Panel" to monitor the usage of your keys. You may distribute your keys as you wish.

• Do you offer volume discounts?

  Yes. The price per key depends on purchase volume and the keys can be used anytime within one year of purchase. We encourage you to plan your training needs to take advantage of our volume discounts. You can buy as many keys as you need to meet your personnel training needs. Full details are available on our Enrollment Key Purchase Form.

• Do I need to register to buy Enrollment Keys for my staff?

  No. You may purchase and distribute Enrollment Keys without registering yourself at MaxKnowledge. However, you do need to register yourself at MaxKnowledge if you wish to monitor the usage of your purchased keys through our Key Panel.

• Can I monitor the usage of my purchased Enrollment Keys?

  Yes. Login to the site and click on "Key Panel" under My Site. Notes: a) "My Site" appears in the top navigation area after you login, b) To view your Key Panel, the email address in your profile should be the same as the email address you used on the purchase form. The Key Panel allows you to monitor the usage of your keys and track course starts, completions and certificates.

Payments & Refunds

• Is your credit card payment processing secure?

  Yes. We use Authorize.net, a leading provider of secure payment processing services for Internet-based transactions.

• Do you accept all major credit cards?

  Yes. We accept American Express, Visa, MasterCard, and Discover.

• Do you keep my credit card information on file?

  No. Your credit card number is not kept or recorded by MaxKnowledge. Credit card numbers are encrypted and passed through to the credit card company using a secure connection for payment processing.

• Can I pay by check or money order?

  Yes. You can mail us a check or money order (along with your completed order form). Full instructions are available on our Enrollment Key Purchase Form. Since check and money order payments are not processed online in real time, we cannot use our automated system to provide you with immediate enrollment access. Your receipt and enrollment key information will be emailed to you after we receive and process your payment.

• What is your refund policy for Enrollment Keys?

  Full refund within one week of purchase for any unused Enrollment Keys. No refunds after that time.