If you don't find the answer to your question(s) under any of the FAQ categories listed below, please email support@maxknowledge.com. We would be glad to help you with any questions that you might have.

Registration & Privacy

Online Courses

Certificates/CEUs

Enrollment Keys

Payments & Refunds

• Why do I need to register on your site to use your services?

  Just like universities, colleges, schools and traditional training/seminar institutions require students to register to attend classes and other learning events, we need you to register yourself at MaxKnowledge to participate in our online learning community. The information required for registration is very minimal. We ask you to make up a username and password for yourself to be able to login to the site. We need your full name to be able to award you certificates and CEUs for completing our online courses. We also need your email address to allow our faculty and staff to communicate with you as needed. Apart from that, we collect information on job functions, institution types, and states/countries so we could tailor our educational and training services to meet the needs of our users.

• Is there a cost for registration?

  No. Registration is absolutely free and allows you to access our public forums and a large selection of soft skills tutorials - all for free! As a registered user, you will also receive invitations to our free webinars. The purchase of Enrollment Keys is required only for access to our online courses.

• Do you have a formal privacy policy?

  Yes. Our privacy policy along with our other policies and notices are described in our Terms of Service.

• Can I change my profile after registration?

  Yes. You can change your personal profile at any time. Login to the site and click on "Profile" under "My Site". Note: "My Site" appears in the top navigation area after you login.

• I forgot my password, how can I retrieve it?

  You cannot retrieve your old password, but you can have it "reset". Click here and enter the email you registered with. You will receive an email with your new password.

• How do I enroll in an online course?

  Simply enter your Enrollment Key and click Enroll. You must login to access the course.

• Can I enroll in a course at any time?

  Yes. You can enroll in our online courses at any time. Our online courses are offered in a format that allows continuous enrollment. However, we limit weekly enrollments to 25 learners to assure quality support from course facilitators and meaningful interactions between course participants.

• Do I have to commit to a certain schedule?

  You can study the course at your own schedule during your 4-week enrollment access period. Our online courses are offered in an asynchronous format. You need to allocate about 4 hours for completion of each online course.

• How long can I take to complete a course?

  Once you enroll in an online course, you will be given 4 weeks to complete the course.

• How fast can I finish a course?

  Each course takes about 4 hours to complete and you can complete the course at your own pace. However, we recommend that you give yourself at least 4 days to complete the course. This allows some time for interactions with the course facilitator and other participants. These interactions occur in an asynchronous format in the course discussion forums and represent an integral part of our online courses.

• What do I need to do to complete an online course?

  You will need to study the content (including interactive assessments), participate in discussions and pass the final quiz. You should plan to spend at least one hour per week in participating in the various course activities during your 4-week enrollment period.

• I have completed my course. Why am I receiving the course forum emails?

  You have full access to the course during the entire enrollment access period (4 weeks). So you can access the course content, ask questions from the facilitator and participate in discussions with other participants even if you finish the course completion requirements in a faster period of time. This is to provide additional educational value to you - allowing you to come back to the course if you need to review something again or if you want to ask additional questions as you implement the techniques and strategies that you learn from the course. So you will continue to receive copies of the discussion thread posts that you have participated in for a full 4 weeks unless you unsubscribe yourself from the threads/forums.

• How do I unsubscribe from the course discussion threads/forums?

  The course forum emails provide a link to "My Threads" where you can unsubscribe yourself from any or all of the course discussion threads. You can also access "My Threads" through "My Site" which appears at the top right navigation after you login.

• Can I print the course materials?

  Yes. You may print the course materials for your own use only. You cannot copy or distribute the materials to anyone. Our copyright and other notices are described in our Terms of Service.

• Can I see a list of my current courses?

  Yes. Click on "Enrollments" under "My Site". Note: "My Site" appears in the top navigation area after you login.

• Do I need to download plug-ins to take an online course?

  No. All you need is a web browser with the standard plug-ins and an Internet connection. We have designed our courses to make them accessible to anyone, anywhere, at anytime, even with the slowest Internet connections.

• Do I get CEUs for completion of an online course?

  Yes. In partnership with the Association of Private Sector Colleges and Universities, we award a Certificate of Completion with 4 hours of Continuing Education for successful completion of each online course.

• Do you award certificates and CEUs?

  In partnership with the Association of Private Sector Colleges and Universities, we award a Certificate of Completion with 4 hours of Continuing Education for completion of each online course. For each specific subject area, we also award a Certificate of Knowledge upon successful completion of a specified number of courses. For our workshops, we award a Certificate of Achievement and CEUs based on the number of training hours completed. We do not award certificates/CEUs for our tutorials or webinars, which are considered to be informal learning opportunities.

• How do I get my certificate/CEUs when I complete an online course?

  Upon successful completion of the course requirements, you will receive an email from us with a link to your certificate. You can also access your certificates under "My Site". Note: "My Site" appears in the top navigation area after you login.

• How long does it take to receive my certificate?

  We will award you a Certificate of Completion with 4 hours of Continuing Education Credit upon successful completion of all course requirements. It may take up to 48 hours to evaluate your activities and award your certificate. The certificate will be sent to you via email.

• Can I access my certificates/CEUs at any time?

  Yes. Login to the site and click on "Certificates" under "My Site". Note: "My Site" appears in the top navigation area after you login.

• Are your CEUs accepted by other organizations?

  Our CEUs are granted based on generally accepted standards. However, any organization has the right to accept or reject APSCU/MaxKnowledge CEUs, just like credit hours provided by one college may or may not be accepted by another college.

• What is an Enrollment Key?

  Enrollment Keys are computer-generated codes that can be used to access our online courses.

• How long is an Enrollment Key valid for?

  Enrollment Keys are valid for one year from the date of purchase. Once a key is used to access a course, the user will have four weeks to complete that course.

• Can an Enrollment Key be used to access any online course?

  Yes. Enrollment Keys are not tied to specific courses. But each key is valid only for one course enrollment. Once a key is used to access a course, the key becomes invalid for use in other courses.

• Can the same Enrollment Key be used in more than one course?

  No. Each key is good for one course enrollment. Once a key is used to access a course, the key becomes invalid for use in other courses.

• Can the same Enrollment Key be used by more than one person?

  No. Each key is valid for one course enrollment, allowing one user to enroll in one course. Once a key is used by a user, the key becomes invalid for use by other users.

• How do I buy Enrollment Keys?

  Enrollment Keys can be purchased on our secure Enrollment Key Purchase Form. Your keys will be emailed to you upon successful completion of your purchase transaction. You will also receive access to a web-based "Key Panel" to monitor the usage of your keys. You may distribute your keys as you wish.

• Do you offer volume discounts?

  Yes. The price per key depends on purchase volume and the keys can be used anytime within one year of purchase. We encourage you to plan your training needs to take advantage of our volume discounts. You can buy as many keys as you need to meet your personnel training needs. Full details are available on our Enrollment Key Purchase Form.

• Do I need to register to buy Enrollment Keys for my staff?

  No. You may purchase and distribute Enrollment Keys without registering yourself at MaxKnowledge. However, you do need to register yourself at MaxKnowledge if you wish to monitor the usage of your purchased keys through our Key Panel.

• Can I monitor the usage of my purchased Enrollment Keys?

  Yes. Login to the site and click on "Key Panel" under My Site. Notes: a) "My Site" appears in the top navigation area after you login, b) To view your Key Panel, the email address in your profile should be the same as the email address you used on the purchase form. The Key Panel allows you to monitor the usage of your keys and track course starts, completions and certificates.

• Is your credit card payment processing secure?

  Yes. We use Authorize.net, a leading provider of secure payment processing services for Internet-based transactions.

• Do you accept all major credit cards?

  Yes. We accept American Express, Visa, MasterCard, and Discover.

• Do you keep my credit card information on file?

  No. Your credit card number is not kept or recorded by MaxKnowledge. Credit card numbers are encrypted and passed through to the credit card company using a secure connection for payment processing.

• Can I pay by check or money order?

  Yes. You can mail us a check or money order (along with your completed order form). Full instructions are available on our Enrollment Key Purchase Form. Since check and money order payments are not processed online in real time, we cannot use our automated system to provide you with immediate enrollment access. Your receipt and enrollment key information will be emailed to you after we receive and process your payment.

• What is your refund policy for Enrollment Keys?

  Full refund within one week of purchase for any unused Enrollment Keys. No refunds after that time.