RT105 - Raising the Bar to 'First-Class' Customer Service
Facilitator: Dr. Jean Norris
This course uncovers the secrets of today's successful businesses and their strategies of first-class customer service. You will learn the components of first impressions that can help you increase and keep your enrollments. This course will also help you to locate the specific areas of your operations where you can implement an improved customer service plan for your school - whether it is admissions, student services or academics
Course Reviews
Retention Performance Group in The Lounge
Testimonials:
This was very interesting and I got a lot of good information I plan to share with my college staff.
Great course very helpful.
Course Structure
Course Format
- Can Start Anytime
- Self-paced (within course enrollment timeframe)
- Faculty Support (facilitator/coach)
Course Length
- 4 Hours of Activities
- 4 Weeks to Complete the Course
- Can Finish Faster
Completion Requirements
- Study Course Content
- Participate in Forum Discussions *
- Pass ALL Required Quizzes
- Complete Online Course Survey
* You are required to participate in the course forum. We will assess the level of your discussion activity in the forum and may request an additional opportunity to engage you further in the discussion process prior to your certificate being awarded.
Technology Requirements
- A Web browser with JavaScript and cookies enabled
- Adobe Flash Player
- Speakers or headphones
Course Objectives
Module 1: Creating the Customer-Centered Organization
- Define customer service.
- Articulate the history of Customer Service.
- Discover Customer Service trends.
Module 2: Creating Value for Your Customer
- Understand the definition of 'customer'.
- Identify external customers.
- Define your institution's CS touch points.
- Explore customer service best practices.
Module 3: Preparing for Customer Service Success
- Explain 6 strategies for customer service.
- Identify your internal customers.
- Define internal customer service touch points.
- Articulate best practices for internal customer service.
Module 4: Additional Customer Service Insights
- Explore mystery shopping and how it relates to Higher Education.
- Examine mystery shop results.
- Discover how industries utilize mystery shop information.
- Identify ways to build a customer service strategy and tips for implementation.
Certificate/CEUs
Completion of this Course:
- Certificate of Completion
- 4 Hours of Continuing Education
How to Enroll
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Enter an enrollment key in the field above.
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Click "Enroll".
