ML122 - Difficult Interactions

Course Rating

Management Performance Group in The Lounge

Course Format

• Can Start Anytime
• Self-paced (within course enrollment timeframe)
• Faculty Support (facilitator/coach)

Course Length

• 4 Hours of Activities
• 4 Weeks to Complete the Course
• Can Finish Faster

Completion Requirements

• Study Course Content
• Participate in Forum Discussions *
• Pass ALL Required Quizzes
• Complete Online Course Survey

* You are required to participate in the course forum. We will assess the level of your discussion activity in the forum and may request an additional opportunity to engage you further in the discussion process prior to your certificate being awarded.

Technology Requirements

• A Web browser with JavaScript and cookies enabled
• Adobe Flash Player
• Speakers or headphones

Difficult Interactions

• Decide which types of situations are worth investing time and energy to resolve.
• Overcome barriers to action.
• Identify the interpersonal differences that trigger difficult interactions.
• Productively discuss the emotions that difficult interactions can raise.
• Design solutions that satisfy your and the other party's most important interests and concerns.
• Coach your direct reports to help them learn to resolve difficult interactions.

Completion of this Course:

• Certificate of Completion
• 4 Hours of Continuing Education

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