CM102 - Raising the Bar - Compliant Communications with Students

This course is designed for employees of all roles and levels at institutions that participate in federal financial aid programs. The course provides an awareness of prohibited acts which could adversely impact operations, and covers the requirements which must be adhered to in order to maintain good standing with state* and federal regulations as outlined in the Program Integrity rules. Emphasis is on areas of misrepresentation related to advertising and recruitment activities, interactions with prospective students and appropriate communication of disclosures and other publications.

*This course currently covers the regulations for the following states: AZ, CA, CO, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, MS, NC, NM, OH, OK, OR, PA, SC, TN, TX, VA, WA. Course participants can select specific state(s) at the beginning of the course to customize the training content to their state.


Course Reviews

Course Rating
"Very relevant subject matter. Presented in an excellent easy to understand manner. Important topic for our sector!"
"I was really impressed by the relevancy of this course. It contained a lot of current information that recently has been updated."
"Very informative course. I really enjoyed it, and I learned a lot from reading other responses on the forums as well as the course content."
"Glad this is a yearly requirement so I can put it into action, both the old and the new!"
"This course really tested me. As a Compliance Officer I should know all the rules and regulations that the school must follow. I now know that there are things I did not know but am going to make it my duty to make sure everything is followed. I enjoyed this course very much. I enjoyed learning new things, even things I did not know were something I needed to know. Excellent!"
"Excellent course. Should be mandatory for all career college employees."

Course Structure

Course Format

  • Can Start Anytime
  • Self-paced (within course enrollment timeframe)
  • 4 Hours of Activities

Completion Requirements

  • Study Course Content
  • Pass ALL Required Quizzes

Certificate of Completion

  • 4 Hours of Continuing Education
  • Available for download at the end of the course

Technology Requirements

  • A Web browser with JavaScript and cookies enabled
  • Adobe Flash Player
  • Speakers or headphones

Course Objectives

Module 1: Doing the Right Thing

  • Gain understanding of risks associated with non-compliance of regulations.
  • Attain awareness of current Department of Education regulations.
  • Increase insight to state-level requirements driven by federal regulations.
  • Ensure understanding of Do-Not-Call guidelines and penalties.
  • Gain knowledge of guidelines, risks, and penalties related to the CAN-SPAM Act.

Module 2: Prospective Student Interactions

  • Gain knowledge of specific guidelines regarding recruitment activities.
  • Gain understanding of restrictions specific to referencing job placement.
  • Gain insight to restrictions related to program expectations and outcomes.
  • Attain knowledge of specific inducements and conduct considered to be inappropriate.
  • Ensure understanding of additional areas of potential misrepresentation under scrutiny by federal and/or state agencies.

Module 3: Institution Activities

  • Identify relevant state agencies with oversight of higher education institutions for consumer protection.
  • Gain knowledge of specific rules regarding advertising and marketing.
  • Attain insight into practices that ensure competitive integrity.
  • Gain understanding of the numerous disclosure requirements schools must provide.
  • Obtain insight into requirements related to catalogs, websites, and other publications.

Module 4: The Human Factor

  • Obtain understanding of general experience and qualifications required for specific positions, as well as prohibited backgrounds.
  • Gain insight into the licensing and training requirements of key positions and guidelines regarding titles of certain positions.
  • Obtain insight into certain duties and responsibilities which require separation to avoid conflict of interest.
  • Obtain understanding of compensation limitations related to specific positions, particularly related to the elimination of the federal safe harbors.
  • Identify a summary of ethical standards and guidelines for employees within the higher education industry.

Lounge Group

This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career College Lounge, a learning community of career college professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.

Go to the Performance Group for this Course

How to Enroll

  1. Buy Enrollment Keys

  2. Enter an enrollment key in the field above.

  3. Click "Enroll".