AD105 - Communication Essentials
Facilitator: Dr. Jean Norris
Effective communication skills are essential in every aspect of life - especially in our work with students. This course provides a foundational understanding of all forms of communication and offers new techniques to improve admissions performance. In addition, a communication hierarchy provides participants with an advanced understanding of rapport building and connecting with today's students.
Course Reviews
Admissions Performance Group in The Lounge
Testimonials:
Made me stop and think about how to really listen and hear what is being said to me not what I think I am going to hear.
Course Structure
Course Format
- Can Start Anytime
- Self-paced (within course enrollment timeframe)
- Faculty Support (facilitator/coach)
Course Length
- 4 Hours of Activities
- 4 Weeks to Complete the Course
- Can Finish Faster
Completion Requirements
- Study Course Content
- Participate in Forum Discussions *
- Pass ALL Required Quizzes
- Complete Online Course Survey
* You are required to participate in the course forum. We will assess the level of your discussion activity in the forum and may request an additional opportunity to engage you further in the discussion process prior to your certificate being awarded.
Technology Requirements
- A Web browser with JavaScript and cookies enabled
- Adobe Flash Player
- Speakers or headphones
Course Objectives
Module 1: Methods of Communication
- Identify common components of communication.
- Understand your communication capacity.
- Articulate the steps in the communication formula.
- Apply communication formula to various forms of communication.
Module 2: Principles of Communication
- Define the Five Principles of Effective Communication.
- Learn common body language signals.
- Understand how you are influenced and how you may influence others.
- Articulate the difference between empathy and sympathy.
Module 3: Advanced Listening Skills
- Identify how listening helps us to connect with others.
- Uncover the ways we may limit our listening.
- Learn the three levels of listening.
- Understand active listening.
- Identify your personal areas for refinement.
Module 4: Making the Connection
- Discover 4 essential skills for connecting with people.
- Identify methods for reading people.
- Incorporate skills into your daily interactions.
- Apply skills learned.
Certificate/CEUs
Completion of this Course:
- Certificate of Completion
- 4 Hours of Continuing Education
How to Enroll
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Enter an enrollment key in the field above.
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Click "Enroll".
