Susan Backofen

Susan serves as President of Integrated Enrollment Solutions and is one of the founding partners. She has held administrative and senior level management roles in higher education for 16 years including positions as Associate Dean for Enrollment, Campus Dean, and Vice President for Enrollment and Student Services at both single location and multi-campus entities. Prior to founding Integrated Enrollment Solutions, Susan oversaw all recruiting, retention and student service functions for a 15,000 student, 30-campus university offering both in-seat and online classes.

Susan has experience with for-profit career schools, private non-profit institutions as well as Masters level universities. Her professional experiences include front-line roles such as high school recruiting, inside admissions, advising, job placement and corporate relations. Susan holds a Bachelor of Business Administration from Davenport College and a Master of Science in Administration from Central Michigan University.

Course Structure

• Can Start Anytime
• Modular Structure (with online content, quizzes and forums)
• Self-paced (within course enrollment timeframe)
• Faculty Support (facilitator/coach)

Course Length

• 4 Modules
• 4 Hours of Activities (about 1 hour per module)
• 4 Weeks to Complete the Course (1 module/week)
• Can Finish Faster

Completion Requirements

• Study All Modules
• Participate in Module Forum Discussions *
• Achieve 70% on Module Quizzes
• Achieve 70% on Final Quiz (one attempt only)
• Complete Online Course Survey

* You are required to participate in at least one of the module forums. We will assess the level of your discussion activity in the forum(s) in which you participate and may request an additional opportunity to engage you further in the discussion process prior to your certificate being awarded.

Module 1: Students' Expectations

• Why Students Enroll
• Institutional Expectations
• Classroom Expectations
• Classmate Expectations
• To Stay or Leave

Module 2: Institutional Connections

• The Resell
• Institutional Credibility
• Department Connections
• Leaving Orientation As a Student
• Practical Ideas

Module 3: Faculty Involvement

• Faculty as People and Mentors
• Faculty as Content Experts
• Faculty as Classroom Managers
• Practical Ideas

Module 4: First Week and Late Enrollments

• First Week Assimilation
• Late Orientation
• The First Day in the Classroom
• The First Week in the Classroom
• Triage
• Practical Ideas

Completion of this Course:

• Certificate of Completion
• 4 Hours of Continuing Education

Completion of Three Courses:

• Certificate of Knowledge in Student Retention
• Eligible for MaxPrize*

*MaxKnowledge conducts an annual prize drawing to sponsor a Certificate of Knowledge holder to attend CCA's Annual Convention. U.S. residents are automatically entered in the drawing.

1. Buy Enrollment Keys

2. Enter an enrollment key in the field above.

3. Click "Enroll".