Mary Lyn Hammer

Mary Lyn is the President and CEO of Champion College Solutions, LLC, formerly Hands On, Inc. She founded Hands On in 1989 to provide default management services based on essential "Hands On" techniques that prevent student loan defaults. Since then numerous career colleges have experienced dramatic results by implementing her innovative default prevention programs. Mary Lyn has conducted training sessions and workshops for state, provincial, regional, national, and private associations in both the U.S. and Canada in a continued effort to share her experiences and knowledge of default prevention techniques and cohort appeal procedures. She has served on the Board of Directors for the Career College Association (CCA) and received CCA's National Achievement Award in 2005 for the Allied Member of the Year.

Mary Lyn has actively worked with the U.S. Congress and the Department of Education on every "Reauthorization of the Higher Education Act" from 1988 to date. She has helped to write the regulatory criteria for schools' default prevention programs and her work has been recognized by the Department of Education for its remarkable results. She served as a negotiator in the 1999/2000 Department of Education Negotiated Rulemaking sessions as a representative of CCA and its 1200 member schools. Mary Lyn's belief that education is the vehicle for making dreams come true has led her in a passionate fight for identifying problems in the higher education industry and finding solutions to insure future participation for all students.

Kellee Gunderson

Kellee is the Auditing and Quality Control Manager for Champion College Solutions, LLC (formerly Hands On, Inc.), a leading consulting company providing "hands on" default prevention, education debt recovery, job placement verification and skip tracing services. Kellee has over eight years of experience in the student loan industry. Her early background as a loan counselor, advising borrowers on repayment and deferment options, has been very valuable to Kellee in training and developing new members of her team. Throughout her career, Kellee has enjoyed the opportunity to travel and meet with clients and financial aid professionals, assisting school personnel with all aspects of student loan default prevention.

Holding herself and her coworkers to the highest standards of accuracy and quality customer service, Kellee has spearheaded ongoing training and quality control initiatives at Champion College Solutions. As an experienced auditor, Kellee has successfully worked with schools, loan servicers and guarantors to investigate, correct and prevent enrollment discrepancies. Kellee intimately understands the needs and concerns of students and student loan borrowers, and uses this knowledge to assist her coworkers and business partners to develop comprehensive, successful default prevention initiatives.

Course Structure

• Can Start Anytime
• Modular Structure (with online content, quizzes and forums)
• Self-paced (within course enrollment timeframe)
• Faculty Support (facilitator/coach)

Course Length

• 4 Modules
• 4 Hours of Activities (about 1 hour per module)
• 4 Weeks to Complete the Course (1 module/week)
• Can Finish Faster

Completion Requirements

• Study All Modules
• Participate in Module Forum Discussions *
• Achieve 70% on Module Quizzes
• Achieve 70% on Final Quiz (one attempt only)
• Complete Online Course Survey

* You are required to participate in at least one of the module forums. We will assess the level of your discussion activity in the forum(s) in which you participate and may request an additional opportunity to engage you further in the discussion process prior to your certificate being awarded.

Module 1: When the Student Arrives

• Creating a Sense of Obligation
• The Surroundings
• Admissions
• Financial Aid
• Faculty
• Life Skills Classes
• Student Involvement

Module 2: Effective Borrower Communication

• Building Relationships
• Obtaining Personal Information
• Obtaining References
• Obtaining Address/Phone/Email Updates
• Sending Good Credit Letters
• Obtaining Information at Graduation

Module 3: Effective Borrower Education

• Educate the Borrower
• Entrance Interviews
• Check Disbursement Acknowledgments
• In-school Deferments
• Exit Interviews

Module 4: When the Student Leaves

• Empower the Borrower
• Payment Plans
• Loan Merging and Consolidation
• Lower Payment Options
• Deferment and Forbearance Options

Completion of this Course:

• Certificate of Completion
• 4 Hours of Continuing Education

Completion of Two Courses:

• Certificate of Knowledge in Financial Aid Management
• Eligible for MaxPrize*

*MaxKnowledge conducts an annual prize drawing to sponsor a Certificate of Knowledge holder to attend CCA's Annual Convention. U.S. residents are automatically entered in the drawing.

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